CC Docs Training
Short lessons about the work you already do, written by the people who do it here.
Short lessons
Most take a few minutes. You can finish one between calls.
Answers, not just a score
Every question shows you the right answer and why.
A certificate with your name on it
Finish a course and anyone can check the certificate online.
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Sign in
Use your agent ID or your email address.
On the dialer floor, your agent ID is your sign-in. Type the same id you type into the dialer -- 1061, not an email address.
There is no reset link. If your password does not work, your manager can set a new one for you.